FAQ
- Support
- FAQ
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- Why cannot I receive the SMS verification code from MERCUSYS App?
- Operating System Compatibility for MERCUSYS Network Adapters
- What can I do if my MERCUSYS camera frequently stucks or reboots?
- Cannot make my MERCUSYS cameras work with Alexa
- What is Video Summary?
- How to set up routines for MERCUSYS devices via Alexa app
- How to troubleshoot Smart Camera Tampering Detection issues
- How to use Alexa Snapshot with MERCUSYS Camera
- General questions about MERCUSYS Battery Camera
- General questions about Pan & Tilt feature of MERCUSYS Camera
- What can I do if my Pan & Tilt Camera rotates automatically?
- How to adjust Image Style and Image Brightness on MERCUSYS Camera
- How to fix a flickering issue on Live View of the MERCUSYS Camera
- How to set a static IP for your MERCUSYS Camera
- How to configure the spotlight of MERCUSYS Camera
- How to create a new Halo network through the MERCUSYS App
- How to add the MERCUSYS app to the allowed list to allow interruptions during Do Not Disturb
- How to reduce motion detections from rain, snow or insects, etc.
- Why do I receive a "We Noticed a New Login" email?
- How to log in to the web management page of Halo
- What if I fail to sign up or activate the MERCUSYS ID?
- What should I do if my battery-powered camera can't detect the motion?
- What should I do if I encounter issues while playing back videos from an SD card?
- How to stream MERCUSYS Camera on Google device